Frequently Asked Questions

Everything you need to know to prepare your visit

Booking and Tickets

Select the monument you want to visit, choose your date and time, then click "Book". You will be directed to our partner Tiqets to complete your purchase securely.

No, electronic tickets are accepted. Simply show the QR code on your phone at the monument entrance.

Yes, after your purchase, you will receive a confirmation email from Tiqets containing your electronic tickets.

Yes, you can select the number of participants when booking. For groups of more than 15 people, we recommend contacting the monument directly.

Changes and Cancellations

This depends on the type of ticket purchased. Check the conditions indicated on your confirmation or contact Tiqets customer service directly.

Cancellation requests must be sent to Tiqets via their help center or the confirmation email. Refund conditions vary depending on the ticket.

Check your spam folder. If you can't find the email, contact Tiqets with your order number.

Access and Visit

A skip-the-line ticket allows you to bypass the ticket office queue and go directly to security control at your reserved time.

Yes, time slots are strict, especially for Sagrada Família and Park Güell. Arrive 10-15 minutes before your scheduled time.

This depends on the option chosen. Check the ticket details before purchasing. Some offers include an audio guide, others do not.

Most monuments offer partial accessibility. Check the "Good to Know" section of each monument for specific details.

Payment and Security

Tiqets accepts credit cards (Visa, Mastercard, American Express), PayPal, and other payment methods depending on your country.

Yes, all transactions are processed by Tiqets via a secure connection (HTTPS) and compliant with PCI-DSS standards.

We work in partnership with Tiqets, a globally recognized ticketing platform. They handle payments and ticket issuance to ensure a secure experience.

Prices and Offers

The prices shown on our site are indicative. The final price is confirmed when booking on Tiqets.

Yes, most monuments offer reduced rates. Conditions vary by site. Check the available options when selecting your tickets.

A combo ticket allows you to visit multiple monuments at an advantageous price. Ideal if you plan to discover several of Gaudí's works.

Contact

For any questions about your booking or tickets, contact Tiqets customer service via your confirmation email. For any other questions about our site, write to us at: expo.art.barcelona@gmail.com

Last updated: May 2026